Speakers
Dione Hedgpeth is the senior vice president of customer success at Apptio, where she owns the post sales customer facing teams including customer success advisors, customer success managers, Premier Success, community, education and customer support. She has over 20 years of experience in enterprise IT, including over a decade of executive experience. Dione served as vice president of worldwide professional services and managed services at Precise Software Solutions, where she oversaw the restructuring of the professional services team and built the managed services delivery team from the ground up. During her tenure at Precise Software, she was named to the MSPmentor list of top 250 managed services executives. Prior, she served in a number of roles at Mercury Interactive, including vice president of Managed Services, where she built Mercury's SaaS business from scratch and vice president of professional services for the Americas. She holds a B.S. in computer science and engineering from the University of California, Los Angeles.